What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I see that you have opened another thread in regards to the same issue: http://www.jotform.com/answers/626585
Since there is more detail on that other thread we will reply to you there. In the future, please do open only a single thread at a time and instead of opening a new thread to post an update, do go to that same thread and add your update.
Thank you for your understanding and we will be replying back to you on your other thread shortly.