Submit 'success' message not showing

  • sharpie
    Asked on August 3, 2015 at 9:05 AM

    I am getting repeated duplications of forms and clients emailing me in panic as the 'submit' message at the end isn't showing.

    I've tried to narrow this down, does appear more common on tablet & mobile platforms, but has happened on PC too. 

    It isn't limited to one form - seems to be a few. 

     

    Suggestions?

  • Kiran Support Team Lead
    Replied on August 3, 2015 at 11:59 AM

    I see that there is a space before the Thank you page URL which is causing the issue. I've tried submitting your form on the webpage and see that the URL is not redirected to the Thank you page URL set.

    Submit success message not showing Image 1 Screenshot 30

    Submit success message not showing Image 2 Screenshot 41

    Please remove the blank space before the URL from the Thank you wizard so that the issue should be resolved. Let us know if you need any further assistance. We will be happy to help.

    Thank you!

  • sharpie
    Replied on August 3, 2015 at 12:49 PM

    Aha - many thanks - def didn't not see that.

     

    Was always gonna be something silly like that.