What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem with reports on encrypted form

    Asked by eduardomacieira on August 03, 2015 at 09:21 AM


    my name is Eduardo and I have problems with my reports after I encrypted that. I was obliged to chance, but now I can't use my reports.


    I need the report, I use Jotform only because the reports and the practicality.


    I need Help to solve this problem.




  • Profile Image
    JotForm Support

    Answered by EltonCris on August 03, 2015 at 11:50 AM

    Hi Eduardo,

    If you haven't yet known, reports are disabled on encrypted forms. We suggest to disable encrypted forms so you can create form reports..

    Here's how to disable form encryption

    1. Click on Preferences while on the form builder

    2. Go to Advanced Settings tab

    3. Set No on Encrypt Form Data