What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am being charged for two accounts I need to cancel one.

    Asked by Todd Ingstad  on August 03, 2015 at 09:52 AM
    two accounts
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    JotForm Support

    Answered by Welvin on August 03, 2015 at 12:17 PM

    Hi Todd,

    I'm sorry, but I used your current email address and found the subscription through BlueSnap and nothing else. I can't find the duplicate or the other payment. If you can send us the subscription ID or the Reference Number, we would be happy to check further and cancel it for you.

    Thanks