What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I select "view submissions" my screen goes black and you can see in error. It also has a close in the top right corner but it does not work.

    Asked by csvform on August 03, 2015 at 12:56 PM

    using Internet Explorer 9.0. I have cleared the cache both on the form and in the brower settings. I'm trying to view my encrypted submissions.

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    JotForm Support

    Answered by Kiran on August 03, 2015 at 02:06 PM

    It is recommended to use Google Chrome or Mozilla Firefox with JotForm. Internet Explorer 9 is one of the outdated versions that may not be compatible with some of the scripts. We request you to check if the submissions are viewed normally using either chrome or Firefox. If the issue still persists, please let us know. We will be happy to help.

    Thank you!