What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder email does not display the input data of form.

    Asked by OpWarm on August 03, 2015 at 01:50 PM

    We just received a form submission for this form: http://www.jotform.us/form/50973647270158

    The auto email to the submitter has an error; it does not show 1 ox of Boys 7/8 coats being ordered (see screen shot). But the notifier emails sent to me and my colleague do show it, as does a review of the submission. I checked the email settings for the auto responder email, and they indicate this field should be displayed with the submitted value.

     

    Rich Lalley
    Operation Warm
    rlalley@operationwarm.org

     

    Page URL:
    http://www.jotform.us/form/50973647270158

    Screenshot
    email in Emails JotForm Auto Responder Email settings
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 03, 2015 at 02:36 PM

    Hello Rich,

    I did check the autoresponder email alert of your form and found that the field name for "Boys 7/8" is not correct. That is the reason why the autoresponder email does not display the value. Please check the screenshot below:

     

    Please be noted that when you edit your email alert and then make changes to your form, the changes will not be reflected in your email alert. The best way to solve this problem is to delete the existing email alert and add a new one. The following guides should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new autoresponder email alert:  https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    I have edited your form's autoresponder to display the value of field "Boys 7/8" correctly.

    Do test your form again and get back to us if the issue persists.

    Thank you!