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    Indent not working on feedback email

    Asked by cwmn on August 03, 2015 at 02:51 PM

    HTML email back to user, the indented fields aren't indented, why?

    Page URL:
    http://www.jotformpro.com/form/51903981741964

    email html email
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    JotForm Support

    Answered by david on August 03, 2015 at 03:32 PM

    Hi,

    I checked the autoresponder for your form and the indentations for the selected dates appear to be working:

    The indentation looks to be correct in the HTML of the autoresponder as well.  Are you still having trouble with the formatting?  If this is not the fields that need to be indented, let us know which ones are incorrect and we will be happy to have another look.

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    Answered by cwmn on August 03, 2015 at 05:09 PM
    Here’s how they come through to my Outlook:
    [cid:image001.png@01D0CE06.48F05520]
    ...
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    Answered by cwmn on August 03, 2015 at 05:10 PM
    Also missing info from the middle dates….
    ...
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    JotForm Support

    Answered by david on August 03, 2015 at 06:22 PM

    Your screenshot seems to have not gone through.  In any case, some versions of outlook do not display HTML properly:

    https://help.aweber.com/hc/en-us/articles/204030726-Why-Doesn-t-My-HTML-Message-Display-Correctly-in-Outlook-

    Using Gmail however, I was able to see the entries, as well as the formatting.  I just sent another couple tests through my cloned copy and it looks OK in each:

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    Answered by cwmn on August 04, 2015 at 09:55 AM
    Office 365? Trying to attach screenshot again…
    ...
  • Profile Image

    Answered by cwmn on August 04, 2015 at 10:29 AM

  • Profile Image

    Answered by cwmn on August 04, 2015 at 10:31 AM

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    JotForm Support

    Answered by david on August 04, 2015 at 11:40 AM

    Office 365 should not have any problems as far as I know.  It is definitely not displaying it properly though.  I tried in Yahoo mail and the formatting looked right there in additional to Gmail.

    I did a bit more looking and it appears as though office 365 still has no support for CSS3:

    https://www.campaignmonitor.com/blog/post/3769/a-designers-guide-to-outlook-2013

    Here is an excerpt from that article:

    "If you have your hopes up about Office 365 being leaps and bounds ahead of OWA in terms of CSS support, then we've got mixed news for you. Yes, it certainly is an improvement - the basic CSS2 properties are mostly there (including margin, padding and even position), but then again, there's no background image support and absolutely zero love for CSS3."

    From the rest of the article it does look like even Office 365 has issues displaying HTML formatting.  It may just be a shortcoming of Outlook.