What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions from today are not reflected in the database overview...

    Asked by BBIE on December 14, 2011 at 09:58 AM

    I was very surprised not to find any submission today in the database control tool provided by Jotform.

    But (fortunately), I can find 12 mails from today and 3 from yesterday which are not in the tool.

    I have checked with loging in with on secure.jotform.com, and there they are availvable. But the secure site is much slower.

    Is this a bug or a feature (knowing our forms are secure ones....)

  • Profile Image

    Answered by fxr on December 14, 2011 at 10:44 AM

    It sometimes take a little time for secure submissions to replicate onto www.jotform.com from https://secure.jotform.com 

    https://secure.jotform.com is a bit slower but we do need that stopping off point to ensure the integrity of the encryption of the data transfer.