What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Increased Pricing for current users?

    Asked by LongwoodRCL on August 03, 2015 at 03:38 PM

    I noticed that your current promotion encourages users who have not upgraded to do so so their pricing can be "locked in." Will current users be locked into their current rates or will current users' prices be deemed "outside of the promotion" &  increase?

    current prices upgraded rates OR
  • Profile Image
    JotForm Support

    Answered by david on August 03, 2015 at 04:28 PM

    Hi,

    Current with active subscriptions are locked in to their current price until they cancel.  Any active subscription prior to the price increase will remain at the current rates.  If you have a subscription, which you do, you are already locked in to the lower price. 

    We are encouraging anyone that does not currently have a subscription to create one prior to the price increase.  Anyone that has one already does not need to worry.  You are good to go at your current rate and it will not increase.