- LongwoodRCLAsked on August 03, 2015 at 03:38 PM
I noticed that your current promotion encourages users who have not upgraded to do so so their pricing can be "locked in." Will current users be locked into their current rates or will current users' prices be deemed "outside of the promotion" & increase?
- JotForm SupportdavidAnswered on August 03, 2015 at 04:28 PM
Current with active subscriptions are locked in to their current price until they cancel. Any active subscription prior to the price increase will remain at the current rates. If you have a subscription, which you do, you are already locked in to the lower price.
We are encouraging anyone that does not currently have a subscription to create one prior to the price increase. Anyone that has one already does not need to worry. You are good to go at your current rate and it will not increase.