What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How Can I Do a Mail Merge in an Autoresponder, so That Certain Words in a Letter Would Be Replaced by What the User Had Entered on the Form?

    Asked by astagliano on August 03, 2015 at 03:56 PM

    The form I created if the"2016 Letter of Invitation",  folder-astagliano and the letter is below.

    The fields being completed by the applicants are being populated on the letter.



    August 3, 2015

    City, Country


    OARSI 2016 World Congress on Osteoarthritis (Amsterdam, The Netherlands: March 30 – April 3, 2016)


    Dear Name,

    The Osteoarthritis Research Society International (OARSI) invites you to attend the World Congress, March 30 – April 3, 2016, at Amsterdam RAI Convention Center in Seattle, Washington, USA.

    All meeting attendees are responsible for their own meeting registration, travel expenses, and hotel reservations. Please visit the OARSI web site at 2016.oarsi.org for registration forms and a preliminary schedule of events.

    We appreciate your interest in the OARSI Congress and look forward to your participation.




    Melanie Ryan


    Melanie Ryan

    Associate Meeting Manager

    Osteoarthritis Research Society International

    1120 Route 73

    Suite 200

    Mt. Laurel, NJ 08054






    I don't know how to get the letter on your site to create the mail merge.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on August 03, 2015 at 05:20 PM

    Thanks for asking. Here's how:

    1. Open the autoresponder you created and click Switch to Text Mode:

    2. Remove all the content from the work area and type the letter, substituting the relevant tag for each word which is to be replaced by the user's entry. For instance, Dear Name would become Dear {firstName}. Please see the following screenshot:

    3. When done, click Finish and save the form

    If you need more help with this, please let us know.