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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails Miss Part of Form Data

    Asked by secureacc on August 03, 2015 at 05:12 PM

    Hi, a small % of the emails miss some of the data often. This is a bug report. Please test if it is real.

    I'll keep reporting more bugs as I see

    You have any reward plan for bugs? Just wondering


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    JotForm Support

    Answered by david on August 03, 2015 at 06:56 PM


    It is not likely that fields are missing if they are entered properly in the email notification.  I checked your most recent form and your autoresponder referenced a field that is not actually in the form:

    Since there is not "where did you find us" field or any field with the ID of "whereDid", this information will not be included.

    If there is another form with fields missing from the notification that are included in the submission data, let us know which form you are having trouble with, as well as what data is missing and we will be happy to have a look.