What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our jotforms have stopped working

    Asked by lcmg on August 03, 2015 at 06:15 PM


       We established 4 jotforms on our nonprofit's website last year.  All was going well until recently all 4 forms appear to be not working at all.   That is,  their links do not activate the popup.

       Thinking that the stored submissions might be using up space,  I have downloaded all the recorded submissions from our 2 highest trafficked forms, and deleted them from our jotform space.    Is there anything else I would need to do to re-instate our jotform service?

    Account: lcmg

    Gina Faber

    703 999-1915

    Page URL:

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    JotForm Support

    Answered by Chriistian on August 03, 2015 at 10:13 PM

    Hi Gina,


    I checked your account and it seems fine. The account is currently active. I also check your site and click the Help Desk Request Form link and the form was displayed properly. Are you still experiencing this issue? If so, can you try to clear your form cache and browser cache and see if it is working now?


    Do get back to us if you still encounter the issue even after clearing your form and browser cache.