- susanaSMTAsked on August 03, 2015 at 06:42 PM
Hi! Today I received an email from BlueSnap saying that my subscription was cancelled. But last week I renewed my subscription using your website. I checked if there was a charge on my credit card and it was never charged.
I have clicked the "reactivate account" button again today but I would like to make sure that my account is active. Could you please confirm?
My user name is: firstname.lastname@example.org
- JotForm SupportKiranAnswered on August 03, 2015 at 11:50 PM
I've checked the subscription status of your account and it is cancelled and scheduled to downgrade to free subscription due to failed authorization while trying to charge your credit card. Since the subscription is already cancelled automatically by the payment processor due to failed payment after multiple attempts, you may now resubscribe again from our pricing page. Please make sure that you are logged into your JotForm account while making the payment.
Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.