What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Download all uploads comes across as a *.zip.js file

    Asked by VAAPresident on August 03, 2015 at 06:58 PM

    The 32MB file that comes across opens in Safari as "gibberish" - random, useless text. I need that jpgs, please. Is this how the function is supposed to work?

    Page URL:
    http://form.jotform.us/form/51635517316151

    download all uploads download all files
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    JotForm Support

    Answered by EltonCris on August 03, 2015 at 11:59 PM

    Thanks for reporting. I was able to reproduce the problem on the mentioned browser using Mac.

    I have now raised this to our developers for a resolution. We will let you know once this is fixed via this thread. 

    You may consider using different browser for now other than safari like Chrome or Firefox, it should work fine there.

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    Answered by VAAPresident on August 04, 2015 at 04:10 PM
    I understand and used Firefox. However, I only received downloads from 9 people. How do I get ALL the downloads from ALL the people?
    Thanks,
    Matt
    ...
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    JotForm Support

    Answered by alp_deniz on August 05, 2015 at 05:14 PM

    Hello,

    Safari has a delicacy with headers and it was not noticed before.

    Thank you very much for notification, it is now fixed.

    Kind regards

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    Answered by VAAPresident on August 07, 2015 at 04:50 PM

    Thanks for the progress, however, it only downloaded 14 of the 90+ submissions we received. Can I get ALL the downloads from ALL the people?

     

    Thanks,
    Matt

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    JotForm Support

    Answered by BDAVID on August 07, 2015 at 07:48 PM

    Are you downloading submissions as PDF, Excel, or CSV file? Make sure to set the Time Frame drop down to "All time":

    https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

     

  • Profile Image

    Answered by VAAPresident on August 07, 2015 at 07:51 PM

    I’m talking about downloading the jpg’s that people uploaded.

     

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    JotForm Support

    Answered by Boris on August 08, 2015 at 03:08 AM

    Please take note of the following post by our assigned developer, in a ticket that was split from this thread and opened upon your report of not being able to download all files:

    Uploaded files downloader is currently limited to a total file size of 32MB in order to stabilize timeouts while downloading with a browser. We will be working on this issue, meanwhile you may like to download your files part by part via time-range or search.

    This issue is being addressed in the following thread: http://www.jotform.com/answers/628819

    We will update you there if a resolution is found for that issue. Thank you.