Getting an error code whenever I try to turn a form into a PDF.

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    Asked on August 03, 2015 at 08:01 PM
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
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    Answered on August 04, 2015 at 01:01 AM

    Hello ngatemall,

    I'm sorry for the trouble caused to you.

    I did try to create a PDF form and I am able to replicate the issue you are having. It seems to display "Access Denied" error message. 

    I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!


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    Answered on September 29, 2015 at 10:17 AM


    Sorry for the late response. This error occurred because of a temporary server error, you should be able to create your PDF forms now. Thanks for your patience and apologize for the inconvenience.