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    Thank you. That helps a lot, but we cannot modify the email after the f

    Asked by boydocoalescence on August 03, 2015 at 11:54 PM

    Thank you. That helps a lot, but we cannot modify the email after the fact...that's unfortunate.



    This is a re-post of a comment on How to Hide Empty Fields on Email Alerts

    email thank after cannot
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    JotForm Support

    Answered by ashwin_d on August 04, 2015 at 03:51 AM

    Hello,

    Please be noted that "Hide Empty Fields on Email Alerts" feature only works on an unedited version of your email template. I did check your form's notification email alert and found that you have edited it already. Please check the screenshot below:

     

    I would suggest you to please delete the existing email alert and add a new one and that should solve your problem. The following guides should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Do try it out and get back to us if the issue persists.

    Thank you!