- boydocoalescenceAsked on August 03, 2015 at 11:54 PM
Thank you. That helps a lot, but we cannot modify the email after the fact...that's unfortunate.
This is a re-post of a comment on How to Hide Empty Fields on Email Alerts
- JotForm Supportashwin_dAnswered on August 04, 2015 at 03:51 AM
Please be noted that "Hide Empty Fields on Email Alerts" feature only works on an unedited version of your email template. I did check your form's notification email alert and found that you have edited it already. Please check the screenshot below:
I would suggest you to please delete the existing email alert and add a new one and that should solve your problem. The following guides should help you:
Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Do try it out and get back to us if the issue persists.