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Thank you. That helps a lot, but we cannot modify the email after the fAsked by boydocoalescence on August 03, 2015 at 11:54 PM
Thank you. That helps a lot, but we cannot modify the email after the fact...that's unfortunate.
This is a re-post of a comment on How to Hide Empty Fields on Email Alerts
Please be noted that "Hide Empty Fields on Email Alerts" feature only works on an unedited version of your email template. I did check your form's notification email alert and found that you have edited it already. Please check the screenshot below:
I would suggest you to please delete the existing email alert and add a new one and that should solve your problem. The following guides should help you:
Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Do try it out and get back to us if the issue persists.