What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form redirects to a captcha field after submit

    Asked by krunalc on August 04, 2015 at 07:47 AM

    When I submit a form, it goes on http://submit.jotform.me/submit.php and asked for enter captcha. After adding captcha, it will redirect on thank-you page.

    My question is that when I submit form, it will not go on http://submit.jotform.me/submit.php for asking captcha, It will redirect on thank-you page.

    Please check below URL for the same.

    http://tfy.info/e-intelligence-new/

    Click on 'Free Consultation' button on the top right corner, A pop up will be appear. Please fill the form and check it.

     

     

    Page URL:
    http://tfy.info/e-intelligence-new/

    Screenshot
    hide captcha captcha field
  • Profile Image
    JotForm Support

    Answered by Welvin on August 04, 2015 at 10:50 AM

    You are currently using our source codes method and it is most likely because of a script conflict. You should be able to fix that by re-embedding the form using our iframe method: 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thanks

  • Profile Image

    Answered by krunalc on August 05, 2015 at 03:12 AM

    Hello,

    Thanks for the reply.

    I am using your source code because I changed form design using CSS. So I use your iframe method than how can I change design? 

  • Profile Image
    JotForm Support

    Answered by Charlie on August 05, 2015 at 04:03 AM

    If you want to change the form's design, you can still do that by using custom CSS code and adding it directly in your form using the Form Designer Tool.

    Here are some video guides regarding the CSS editor:

    CSS Inspector 

    Advance CSS Editor 

     

    You can also use the default embed code, but if you are still having code conflict even using that one, you might need to use the iFrame code as mentioned by my colleague.

     

    Let us know if that helps.

  • Profile Image

    Answered by krunalc on August 05, 2015 at 04:44 AM

    Hello,

    I want to change div structure. So I am using source codes method. I created two forms and both forms are use in the same page. When I submit the form it goes on http://submit.jotform.me/submit.php and asked for enter captcha. After adding captcha, it will redirect on thank-you page.

    My question is that when I submit form, it will not go on http://submit.jotform.me/submit.php for asking captcha, It will redirect on thank-you page.

    If I use single form than it will directly redirect on thank you page.

     

    Please let me know why this happen?

  • Profile Image
    JotForm Support

    Answered by abajan on August 05, 2015 at 05:45 AM

    Upon examining the source of your web page I noticed that you had commented out the CAPTCHA field but when I checked the form at its own URL, I didn't see any such field. So, I realized that the code embedded on your page must have been from an earlier version of the form and sure enough, when I went into your JotForm account and checked the form's history I saw that it indeed had a CAPTCHA field yesterday:

    One disadvantage with using the full source method to embed a form is that it will not reflect the changes made in the form builder. (Please see this guide which compares the various embed metods.) This means that each time you make a change in the form builder, you would need to replace the old code in your web page with the updated code provided in the Embed Form Wizard. This is exactly what you'll need to do to get rid of the request to enter a CAPTCHA. Unfortunately, just commenting out the CAPTCHA portion from the older version of the form code will not suffice.

    If you need further help with this, please let us know.

    Thanks

  • Profile Image

    Answered by krunalc on August 05, 2015 at 07:02 AM

    Hello,

    I used the source codes method and keep code as same as I download. Just I had to change only div structure in both forms on the home page. 

    Now when I submit the form it again redirects to the http://submit.jotform.me/submit.php and asked to enter captcha.

    Now can you tell me how can I changed div structure without using source codes method so I can resolve this issue.

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 05, 2015 at 08:30 AM

    Hi,

     

    Based on my colleague's previous answer, you will need to download again the latest source code of your form so changes on your form would be reflected on your site. You will then also need to modify again the source code and implement the div structure you want.

     

    May we know why do you need to change the div structure of your form? So we can suggest another way to implement it on your form using JotForm and so you can use other embed code method.

     

    We will wait for your response.

     

    Regards. 

  • Profile Image

    Answered by krunalc on August 05, 2015 at 09:24 AM

    Hello,

    I had already downloaded source code of both form and keep it in the page. Then I had changed the div structure. When I submit a form than it redirects to http://submit.jotform.me/submit.php.

    If I remove any one form from the page and tried to submit it than it redirects to the thank-you page successfully.

    I need to change the div structure as per requirements of my client. And also error message will not appear below field.

    Can you suggest me any other way?

  • Profile Image
    JotForm Support

    Answered by Charlie on August 05, 2015 at 10:41 AM

    To confirm, you are embedding 2 forms in one page? Both forms are using full source code? Is that correct?

    Because you mentioned that when you remove the other form, you won't get the captcha right?

    The reason for the captcha I believe is that you are embedding two forms using their full source code, they are conflicting one another, they are using both resources, there's also a possibility that it conflicts your website's code. If you want to avoid conflicts, you could try using the jQuery noConflict.

    But I would suggest embedding the other form in a different page to avoid conflict with the other. OR you can paste the other form's full source code on a separate page BUT call it on an iFrame on your home page. Here's how you can call your external code on an iFrame: http://www.w3schools.com/html/html_iframe.asp.

    I hope that helps.

     

  • Profile Image

    Answered by krunalc on August 06, 2015 at 12:56 AM

    Hello,

    I also want to send country name of user, date and time, page url in sending email.

    Is there a way to send these? Please informed me.

  • Profile Image
    JotForm Support

    Answered by Charlie on August 06, 2015 at 01:48 AM

    @krunalc

    It seems like the follow up question you have is different from the original topic we have here, to better assist you and avoid confusion, I went ahead and opened a separate thread for it, please refer to this link instead: http://www.jotform.com/answers/630416. We will address it shortly.

    Thank you for understanding.