What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are slow for some clients

    Asked by chrisjaeger on August 04, 2015 at 09:57 AM
    JotForm is slow far too often. I'm getting complaints from my clients that the form isn't showing up on their pages. They wait... and wait... and wait.
  • Profile Image
    JotForm Founder

    Answered by aytekin on August 04, 2015 at 09:59 AM

    We had a case last week where a security software blocked our CDN. That should be fixed now. If they can use the Network section of the Google Chrome Inspector to let us know what is slow, we can say more about it. 

    https://developer.chrome.com/devtools#improving-network-performance

     

  • Profile Image

    Answered by chrisjaeger on August 04, 2015 at 10:12 AM

    Right, like I can ask my clients to do this.

    The problem is JotForm and all clients know is their form(s) aren't showing up.

    One called me, I looked. Sure enough, it took almost a minute to load.

    This isn't something I should have to troubleshoot for you.

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 04, 2015 at 12:07 PM

    Could you please share the links to the webpages where the forms are embedded?