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  • Profile Image

    Why are we not receiving the submissions for our form through email?

    Asked by WymerBrownlee on August 04, 2015 at 11:20 AM

    We have had a couple of completed forms come through, but they are not going to the selected recipient email address. 

    Page URL:
    http://www.wymerbrownlee.com/p/career-opportunities

    Submissions email receiving through
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    JotForm Support

    Answered by KadeJM on August 04, 2015 at 01:01 PM

    I believe you mean that you are not receiving your email notifications lately, correct?

    I checked the form you have embedded on your website page and found that your email address had been rejected so you ended up in our bouncelist. So I have removed you from it.

    You can avoid this problem in the future by referring to this guide here and also your Email History.

    Additionally, if you ever need to check and remove your email address you can do this using our bouncelist tool.

    Result: joxx@wxxxxxerxxxxxxxe.com is IN the bounce list

    Reason(s) : smtp; 550 5.1.1 <jobs@wymerbrownlee.com>: Recipient address rejected: User unknown