What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    need help resetting password so we can upgrade - thank you!

    Asked by Jeff  on August 04, 2015 at 12:04 PM
    thank
  • Profile Image
    JotForm Support

    Answered by david on August 04, 2015 at 01:14 PM

    Hi,

    The username associated with your account is "promaxxtool" and the email address for password reset purposes is "jeff@promaxxtool.com".  I manually sent the password reset email and according to our logs, it went through.  Check your email for the password reset instructions.

    If you are still unable to recover your account, let us know and we will be happy to assist you further.