What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you reset my payment submission count?

    Asked by InspireDR on August 04, 2015 at 12:28 PM

    I was testing the payment submissions and completed the test submissions to see the auto-response.  There was no payment made for the last 3 tests, they were manually submitted to test email.  You can tell by the count of SSL transactions on my account that there was only one payment made.  (Payment transactions are all secured)

    Can you please reset my count of payments for the month to 1 as three were tests? 

    Thanks!

    count Submissions auto-response thanks
  • Profile Image
    JotForm Support

    Answered by Charlie on August 04, 2015 at 01:29 PM

    Hi,

    Please do take note that the submission counts either test or actual are still counted. We cannot reset every time that you make a test. But I see that you are a new user, I will adjust the payment submission from 4 to 1. Please note that I can only do this once, if you reached any of your submission limits, all of your forms will temporarily be disabled. To continue using them, you can either upgrade to a higher plan OR wait for the submission counters to reset which happens every 1st day of the month.

    Please check the limits of each plan here: https://www.jotform.com/pricing.

    I hope that helps.