What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bounce list: Unable to receive notifications

    Asked by jayprowest on August 04, 2015 at 12:41 PM

    I've tried to test email a form to myself and it will not send.  Is there something I'm doing wrong?  I've been through the tutorial and I still can't get it to work.


    It's the Brand identity questionnaire.



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    JotForm Support

    Answered by Jan on August 04, 2015 at 01:50 PM

    Your email is in the bounce list which is why you are not receiving the email notifications.

    I removed your email in the bounce lists. You need to go to configure the email notification, because when I checked it, the value of the "Sender Name" is blank. Please try to change it to JotForm or Full Name.

    Also, when testing the notification, please fill up the actual form and submit it.

    Related guides:

    Let us know if you have any questions. Thank you.