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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email stating we have reached the limits of the free account.

    Asked by RoseHernandez on August 04, 2015 at 12:41 PM

    I got an email today stating we have reached the limits of the free account.  I upgraded a few days ago to the Economy package, and paid by credit card.   When I go to my account page, it says "Subscription Expired" but it lists my package as the Economy package. 

    I had opted for a monthly billing, but perhaps I should have done the full year; does a monthly billing automatically bill each month, or do I have pay manually each month?  And it could not have expired already since I only upgraded this past Friday!

    Help!   We have several events that are pending that we need to have registration ready.... 

    email pending credit card my account
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    JotForm Support

    Answered by BDAVID on August 04, 2015 at 01:35 PM

    Please disregard that email, I just check your account status, which is Economy, and it's far away from being over the limit:

    You do not need to do it manually, the monthly subscriptions will automatically be processed each month.

    If you have another question, please open a new thread, we will be glad to assist you.