I got an email stating we have reached the limits of the free account.

  • RoseHernandez
    Asked on August 4, 2015 at 12:41 PM

    I got an email today stating we have reached the limits of the free account.  I upgraded a few days ago to the Economy package, and paid by credit card.   When I go to my account page, it says "Subscription Expired" but it lists my package as the Economy package. 

    I had opted for a monthly billing, but perhaps I should have done the full year; does a monthly billing automatically bill each month, or do I have pay manually each month?  And it could not have expired already since I only upgraded this past Friday!

    Help!   We have several events that are pending that we need to have registration ready.... 

  • David JotForm Support Manager
    Replied on August 4, 2015 at 1:35 PM

    Please disregard that email, I just check your account status, which is Economy, and it's far away from being over the limit:

    I got an email stating we have reached the limits of the free account Screenshot 20

    You do not need to do it manually, the monthly subscriptions will automatically be processed each month.

    If you have another question, please open a new thread, we will be glad to assist you.