I got an email stating we have reached the limits of the free account.

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    Asked on August 04, 2015 at 12:41 PM

    I got an email today stating we have reached the limits of the free account.  I upgraded a few days ago to the Economy package, and paid by credit card.   When I go to my account page, it says "Subscription Expired" but it lists my package as the Economy package. 

    I had opted for a monthly billing, but perhaps I should have done the full year; does a monthly billing automatically bill each month, or do I have pay manually each month?  And it could not have expired already since I only upgraded this past Friday!

    Help!   We have several events that are pending that we need to have registration ready.... 

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    Answered on August 04, 2015 at 01:35 PM

    Please disregard that email, I just check your account status, which is Economy, and it's far away from being over the limit:

    You do not need to do it manually, the monthly subscriptions will automatically be processed each month.

    If you have another question, please open a new thread, we will be glad to assist you.