What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have had my account suspended due to phishing per your email

    Asked by Stembi on August 04, 2015 at 12:47 PM
    I have sent three emails already and still no response. I have had my account suspended due to phishing per your email, I duplicated your template and added a few things but none that required ss#, bank information or any personal information that will be needed by me as there is no need for me to have that information. Please resolve this asap as I am trying to get forms uploaded to my site and this is slowing me down seriously.
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    JotForm Support

    Answered by david on August 04, 2015 at 12:53 PM

    Hi,

    We do not allow for the collection of usernames or passwords through our forms.  Your "Hair Braiders Sign Up" form asks for both:

    I removed the fields from your form and reactivated your account. 

    If you add fields such as these to your form once again, it will likely result in another suspension for your account.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by Stembi on August 04, 2015 at 01:10 PM
    ok out of curiosity how then will the people I am trying to have sign up to the website if they cnt have a username and password to login to the account? How does that work?
    On Tuesday, August 4, 2015 12:52 PM, "JotForm Support Forum" wrote:

    New response received A new response has been received: Answered by david Hi,We do not allow for the collection of usernames or passwords through our forms.  Your "Hair Braiders Sign Up" form asks for both:I removed the fields from your form and reactivated your account. If you add fields such as these to your form once again, it will likely result in another suspension for your account.If you have any further questions, let us know and we will be happy to help. View this thread on browser » Unsubscribe Thread 1438707216

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    JotForm Support

    Answered by david on August 04, 2015 at 01:31 PM

    Since usernames and passwords cannot be queried, they can only be collected.  Since forms cannot be used to log in to anything, to prevent any confusion, we do not allow collection of such data.    Even if it is to setup accounts for them on your site.  If you need your users to log in to your page, you would need to setup account creation through your site.  It is not possible to create log in forms with JotForm.