What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When i go to try the forms i made for my website i get a msg "this form has been deactivated... What going on. this is the second time?

    Asked by daycarejumpers on December 14, 2011 at 05:22 PM

    I really need these forms to work.  This is the second time that my account has been shut down.  Know I can't use the forms on my website but can access them online through your website.  Please get this fixed.   I am planning on setting up an account with you guys but only if you work with me.  I am NOT doing anything wrong nor am i trying to fish for information.  I am trying to run a business.  


    Please contact me by phone or email and get this fixed please! 





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    Answered by fxr on December 14, 2011 at 07:01 PM

    Your forms are always likely to picked up by our phishing detectors if they have username and password fields on them.

    Are they absolutely necessary? 

    I have whitelisted the offending form and reactivated your account.

    Premium accounts dont have their forms automatically disabled by our phishing detectors, , they are flagged for manual inspection. We have over 500,000 users and millions of forms, I hope you can understand that we have to use automated means to identify and disable potentially malicious forms.