What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to lock in my current paid plan, how do I do so?

    Asked by ti2edu on August 04, 2015 at 01:14 PM

    Hi. I just 'locked in' my current plan, which is already a paid plan for which I think I originally paid an annual amount. I do not want to be charged twice. I don't need/want two accounts. Would you please confirm my service grade, payments, etc. Thanks!

    Jennifer

    paid plan lock current in
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2015 at 01:52 PM

    Hello Jennifer,

    I did check your account and found that you only have one active subscription which is premium yearly plan. Here are the details:

    #INT150504-9325-14833 - JotForm Premium Yearly - $90.00 - Upgrade date: May 4, 2015

    Thank you!

  • Profile Image

    Answered by ti2edu on August 04, 2015 at 02:00 PM
    Thank you. Am I able to lock into this rate, per the promotion you just
    sent out?
    Kind regards,
    Jennifer Montana, PhD
    The Innovation Institute
    Be Inspired. Engage. Achieve.
    001 (1) 617 340-9077
    montana@theinnovationinstitute.org
    www.theinnovationinstitute.org
    The contents of this electronic communication are for the intended
    recipient only. They are strictly confidential and may not be duplicated,
    distributed and/or stored in an electronic delivery system or other
    mechanism. If you are not the intended recipient of this communication,
    please notify the sender and delete immediately.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2015 at 02:15 PM

    Hello Jennifer,

    Yes that is correct. 

    If you do not cancel your subscription. you will continue to be in the same subscription plan and rate.

    Thank you!