What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Embedded Form not funtioning properly on Website for Many Users

    Asked by Southwest Sedan Service  on August 04, 2015 at 01:14 PM
    thanks call
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    Answered by AaronSiciliano on August 04, 2015 at 01:18 PM

    I am sorry to inform you that we do not provide phone support. This support forum is the best way to reach us and for us to help you. Could you please tell me what your problem is so I can assist you?

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    Answered by swsedan on August 04, 2015 at 01:45 PM
    Recently we have had several clients not able to send us their reservation (jot form) from the website, all have said the some thing, The submit button isnt there! I have no problem from my computer sending tests and receiving them. Many of these clients are regular customers who have used the form in the past. This has been going on for about 2 weeks, at first I thought it was an error by the client, but too many people have now called me to report this.
    Best regards,
    Jeffrey Goldin
    Southwest Sedan Service
    Best of Phoenix 2014
    Limo/Sedan Company
    602-481-0894
    swsedan.net
    ...
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    JotForm Support

    Answered by KadeJM on August 04, 2015 at 02:25 PM

    Okay so you mean that you have a form that is embedded on your website and several of your clients are now unable to use it as of the last two weeks, correct?

    May we have a link to the website page it's embedded on so we can investigate this issue for you?

    Additionally, may we have your permission to test the form directly? This would only be if it becomes necessary so that we can check it more accurately.

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    Answered by swsedan on August 04, 2015 at 02:35 PM
    swsedan.net is the website and you will see the reservation page, please do what you have to to correct the problem, thanks.
    Best regards,
    Jeffrey Goldin
    Southwest Sedan Service
    Best of Phoenix 2014
    Limo/Sedan Company
    602-481-0894
    swsedan.net
    ...
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    JotForm Support

    Answered by KadeJM on August 04, 2015 at 03:01 PM

    Okay thank you for confirming my thoughts about the website but I wanted to make sure it was the correct one first.

    Anyhow, So I ran two separate tests and your form is working fine so far on both as I am able to submit on it without any issues.

    Are you able to possibly find out from any of the users what OS, Browser, and Browser version they were using when they ran into this issue?

    Currently I am under the impression they might have been using it during a heavy server load which might have caused it to temporarily not work properly at the time such as if they lost connection or the page didn't load correctly. But, that is one possibility of many in theory.