What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changing Premium Plan

    Asked by Hogguer on August 04, 2015 at 01:22 PM

    Dear JotForm support(er),

    I've tried to change my Premium 1-year billing subscription to a 2-year-subscription. But clicking the Upgrade-button wasn't followed by any action at all.

    What to do now?

    Yours sincerely,

    Jan van Zijp
    Polanen AB
    The Netherlands



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 04, 2015 at 02:08 PM

    You currently have a Premium subscription INT131214-1053-41410S  at the discounted rate of 50%  which should renew on Dec 12th,2015. If you switch your account Hogguer to the bi-yearly one, it would renew on the same date at the regular discounted rate of $139, can you please confirm this is what you want to do?

  • Profile Image

    Answered by Hogguer on August 04, 2015 at 02:30 PM
    Dear Jeanette,
    Yes please, on Dec. 12th, 2015 I want to switch to the bi-yearly discounted rate of $ 139,-.
    Thanks a lot,
    Yours sincerely
    Op 4 aug. 2015, om 20:07 heeft JotForm Support Forum het volgende geschreven:
  • Profile Image
    JotForm Support

    Answered by jonathan on August 04, 2015 at 03:52 PM

    Hi Jan,

    I went ahead and upgraded the plan. It will be now a Bi-Yearly subscription and will start  the renew on 14-Dec-2015

    You can check here https://sites.fastspring.com/interlogy/order/s/INT131214-1053-24428S

    Let us know if you have further question.




  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 07, 2015 at 12:51 PM

    Upon investigating further, we need to switch to the biyearly subscription at $139 right before August 15th, otherwise by December, it will switch to the new pricing structure even though it says it will do it on $139.