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    I did not receive any email notifications from a client submission (but have since)

    Asked by Michael Barnett on December 14, 2011 at 06:42 PM

    JotForm,

    I had a new client fill out a membership application using this URL:

    https://jotform.net/spa_forms/member-application

    embedded in a RokBox when you click "Sign Up Now" in the top right corner of this page:

    http://www.shastaprofessional.com/index.php

    The form ID is 189528938632072260.

    The submission is successfully received on JotForm: https://secure.jotform.com/submissions/12135013175

    But I did not received any notifications via email (I have two notifications setup for the form (michael@trupenny.com & info@shastaprofessional.com).  We have since received a new submission email from the same form as submitted by another client.

    I have checked my SPAM folder and such but seem to have never received the email.

    Looking through the forum, I thought maybe there is an issue concerning the use of secure forms, so I have since reverted to a non-secure form.  We are not using a captcha on the form.

    Thank you for looking in to this!

     

    Michael Barnett

    www.Trupenny.com

    Page URL:
    http://shastaprofessional.com/index.php

    Screenshot
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    Answered by trupenny on December 14, 2011 at 07:02 PM

    I am wondering what issues were caused by using an incorrect embed URL.  Looks like I was using

    https://www.jotform.com/spa_forms/member-application

    Originally to show the form.  I believe the link should have been

    https://secure.jotform.com/spa_forms/member-application

    I have since reverted to the non-secure URL

    http://www.jotform.com/spa_forms/member-application

    as supplied by the form itself.  I am not sure why this would have caused the email confirmation to not be sent, but I just wanted to acknowledge that the URL I gave in the original post was incorrect.

    Also, this support request was supposed to be for the user "spa_forms", but it looks like it may have been linked to my account (trupenny). 

    Thank you for your time.

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    Answered by fxr on December 14, 2011 at 09:10 PM

    To ensure maximum deliverability of JotForm emails, please change the Sender Email of your notifications to noreply@jotform.com

     

    If you really need the form users Email sending the notification, please ask you email provider to whitelist JotForms mail servers:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219

     

    These types of email issues are 19/20 related to how mail service provdiers filter (or even block) email that it believes is spam. 

  • Profile Image

    Answered by trupenny on December 16, 2011 at 12:47 AM

    FXR,

    Thank you for your prompt reply!  I am sure you are very busy with having such a popular service and all.  It seems like your reply may be more of a blanket response to questions of this nature.  I appreciate that your time is important.  Can you verify that the email in question was actually sent (and thus one of the 19 out of 20 you mentioned)?  

    Thank you,

    Michael Barnett

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    Answered by fxr on December 16, 2011 at 03:49 AM

    Hello Michael, 

    I do not use blanket responses. This the very first thing I check for on peoples forms exactly because this is how some mail service providers identify spam email: i.e sender domain (jotform.com) not equaling the domain of the 'from' in the email.

    I urge you strongly to implement one of the 'fixes' above as it will give your mail the maximum chance of being delivered. 

    I have checked our email logs but see no errors in there for either of the addresses mentioned. Do you know the email address related to the one being sent that seems to have went missing?  I can certainly check for that for that one in our logs.