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    Form Submissions not showing in Submissions Area.

    Asked by Williamj787 on December 14, 2011 at 06:44 PM

    I have a website that requires members to sign up and fill out a form. I am see that people have done this, but I am not seeing there form submissions with in my submissions forms area. I think there might a disconnect in the DB. 

    I was advised to post by Allan JOTFORM SUPPORT.


    Page URL:
    https://secure.jotform.com/form/12993127568

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    Answered by Michael Barnett on December 14, 2011 at 06:47 PM

    Are you logging in to jotform using the following address:

     

    https://secure.jotform.com/ ?



    The only reason I ask is that I was checking submissions using the http:// page and was missing the secure form submissions too.

     

    Michael Barnett

    www.Trupenny.com

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    Answered by AtacanC on December 14, 2011 at 06:48 PM

    We apologize for any inconvenience this may have caused. Can you please try to check your submissions on https://secure.jotform.com/ ?

    If you still can't see your submissions, please do let us know. So we can investigate further.

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    Answered by Williamj787 on December 14, 2011 at 06:56 PM

    I was not using that route but I still can't see all members. I will check the list again.

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    Answered by fxr on December 14, 2011 at 07:07 PM

    We did have an issue with one of our replication servers earlier today which meant some of the SSL submissions replicating onto www.jotform.com from https://secure.jotform.com was slower than normal. 

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    Answered by Williamj787 on December 14, 2011 at 07:09 PM

    This has been on going. I chaeck the membership list and it is missing about 10 members. I guess I will have to have them do it again.

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    Answered by fxr on December 14, 2011 at 07:23 PM

    Do you have email notifications for any of the submissions that appear to be missing from our server?

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    Answered by Williamj787 on December 14, 2011 at 07:25 PM

    Yes but never got them. I do show them on my DB users list. they shouldn't be able to get there with out passing the form on.

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    Answered by fxr on December 14, 2011 at 07:33 PM

    OK, are you absolutely sure that there is no way, your users can get onto your DB users list without submitted the form?

    I assume its some php code on a Custom Thankyou page?

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    Answered by Williamj787 on December 14, 2011 at 07:51 PM

    It is a Joomla DB site and I am some what sure they have to hit submit before it allows them to the site. I will do more RD and get back to you.