What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I view 'sent' form email invitations?

    Asked by boundfortravel on August 04, 2015 at 03:13 PM

    I've had a few people say they never received my form.  Is there a way to confirm that I actually did send it via email?

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    JotForm Support

    Answered by Mike on August 04, 2015 at 04:19 PM

    Thank you for contacting us.

    This is possible to check sent/received emails from Account Email History:

    How to view all your form Email History

    You may suggest your clients checking their Junk/Spam folders to see if the messages are there.

    Please also note that when you use a custom 'From' email address, the email may be evaluated as fishy by some email providers (since we show your From email address when it is actually sent from our servers). For example, Yahoo does not allow sending emails bypassing their servers. It means, that our default senders (noreply@jotform.com and noreply@formresponse.com) may be more reliable in terms of email delivery.

    You may also consider sending the invitations manually from your email client to make sure that these emails are sent though your email server.

    Please feel free to contact us if you need any further assistance.