What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to log into our account to update New Credit Card information

    Asked by TTruett30126 on August 04, 2015 at 03:28 PM
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    JotForm Support

    Answered by Mike on August 04, 2015 at 04:30 PM

    Thank you for contacting us.

    It seems that there are two associated accounts:

    - TTruett30126 - Subscription refunded, account set back to the Free plan.
    - GSGATL - Professional Yearly subscription started on Aug 4, 2015.

    Do you need help with one of these accounts?