What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How did my order form get deleted?

    Asked by landone on August 04, 2015 at 04:11 PM
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    Answered by Ben on August 04, 2015 at 05:28 PM

    Can you please give us a bit more details in order to be able to see what might have happened to it?

    It would be useful if you have the direct url of the form for us to check out and search by.

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    Answered by landone on August 04, 2015 at 06:35 PM
    Today when I was testing my newsletter slated to be sent before 2 PM, I found no active link to our Jotform order form. The form was missing from our website no matter how I approached the site. Our IT guy restored it to working condition and orders are currently arriving as usual. He said I had deleted it when I removed all the orders from last week by deleting submissions as I do each week. I did nothing unusual and can’t find where I was even here yesterday in the history. Can you tell me what happened please? If it happens again, and he is unavailable, are you available to help restore it?



    Landon Wilder


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    JotForm Support

    Answered by jonathan on August 04, 2015 at 10:12 PM

    I checked the website on the URL you had provided http://theshrimpconnection.com/orderspricing/

    and I can see the embedded JotForm on it.

    When I checked the form http://www.jotform.us/form/51201758559156 I found that it belongs to a different account/username than what you have used here.

    The form owner is TheShrimpConnection

    I also checked the form's submission data and I look like everything is fine. I can see the existing submission data of the form.

    Are you also the owner of the account TheShrimpConnection ?

    If you are, you can also just login to the account at http://www.jotform.com/login  and check the submission data.

    Hope this help. Let us know if you need further assistance.