What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do my forms no longer send to my email address when completed?

    Asked by amyclarkephotography on August 04, 2015 at 04:24 PM

    My forms all usually get sent to my email address when someone submits them. This suddenly stopped. How can this be fixed?

    bounce bounce list remove bounce
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    JotForm Support

    Answered by Mike on August 04, 2015 at 05:51 PM

    Thank you for contacting us.

    Your email address was added to our bounce list due to rejection.

    How to remove your email address from bounce list

    We have now removed your email address from the bounce list, so that the email delivery should be restored.

    You might consider whitelisting our sending sources.

    Please feel free to contact us if you need any further assistance.