What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where do my answers go to?

    Asked by PiliLaniEvents on August 04, 2015 at 04:29 PM

    Looking for forms that were filled out and have not received any emails yet.  Please help

    Emails and not received
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    JotForm Support

    Answered by david on August 04, 2015 at 06:11 PM

    Hi,

    I checked your account and it looks like you have incomplete payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    If the payments were successful, you may not have IPN enabled in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    This is required to be enabled in order to properly process the submissions.

    You are also going to have some trouble with your email notifications.  I checked both your forms and the all of your notifications are missing a "Sender E-mail:" address:

    Change the "Sender Email:" field to "noreply@jotform.com" for all of your notifications and it should allow them to be sent properly.

    If you have any questions regarding any of this, let us know and we will be happy to help.