[Download All Uploads] Downloaded archive missing submissions

  • Profile Image
    Asked on August 04, 2015 at 05:34 PM
    I understand and used Firefox. However, I only received downloads from 9 people. How do I get ALL the downloads from ALL the people?
  • Profile Image
    Answered on August 04, 2015 at 05:39 PM

    The issue needs to be checked by our developers. I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will keep you updated via this thread.

  • Profile Image
    Answered on August 07, 2015 at 02:34 AM


    Uploaded files downloader is currently limited to a total file size of 32MB in order to stabilize timeouts while downloading with a browser. We will be working on this issue, meanwhile you may like to download your files part by part via time-range or search.

    We will update you when a solution is found. 

    Kind regards

  • Profile Image
    Answered on August 10, 2015 at 12:07 PM

    Hi again,

    We have just optimized the downloader that it gets up to 250 MB and 250 files. Since your files are around the limits, I suggest that you divide your submissions to two to get all your files in two zip files.

    Please let us know your thoughts.

    Kind regards

  • Profile Image
    Answered on January 27, 2016 at 09:03 AM

    I tried the "download all" button but I still only get the first 14 entries no matter what I set up as timeframe. 

    And even if this work, we might get more then 250 Uploads on one day. How can I download this? Isn't there an option like " Download the first 10 entries, the second 10 or something like this.

    I know I could use a download manager, to download all links from the Formula Excel export. But my Problem is, that I need the submission ID for every file IN the file name. What worked fine when I testet it with 10 uploads, because the zip folders are named after the ID.

  • Profile Image
    Answered on January 27, 2016 at 10:47 AM


    We have moved your inquiry into a separate thread to be able to address it properly.


    We will get back to you as soon as possible.