How do I downgrade my account to the free plan?

  • Profile Image
    skauffman
    Asked on December 14, 2011 at 08:22 PM

    I'd like to downgrade my account to the basic free level.

    Thanks,

    Shawn

  • Profile Image
    idarktech
    Answered on December 14, 2011 at 08:26 PM

    Hi Shawn,

    Since you were paying using Paypal, here is a guide on how to cancel your subscription.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed explanation on how to cancel a Paypal subscription.

    I hope this helps. Thank you so much!