What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How come some filled fields do not show up in the email submissionÉ

    Asked by nickshort on August 04, 2015 at 10:49 PM

    In the form reservations the date and time fields do not show up the filled in data when we receive the email. all other filled field information is there.

    Page URL:
    http://beatonsmeetandgreet.com/reservations.html

    filled fields email in how
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 05, 2015 at 01:14 AM

    Hello nickshort,

    I did check your form's notification email template and found that the field name of the arrival date/time is not mentioned correctly. Please check the screenshot below:

     

    It seems you edited the email template and then made changes to your form fields.

    Please be noted that if you edit your email alert template, it becomes dirty. That means after editing email template, any changes you make in your form will not be reflected automatically in the email alert. You will have to manually make the changes (add removed form fields in email alert).

    The best way to solve this problem is to delete the existing email alert of your form and add a new one. A new email alert will always have all the form field with correct field names. The following guide should help you:

    Delete email alert:   https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if the issue persists in new email alert as well.

    Thank you!