if I don't upgrade the plan will my plan still be the same charge next month

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    Asked on August 05, 2015 at 01:41 AM



    i received stated that the price of the plan will be changed.

    If i dont upgrade the plan, will my plan price increase?


    Best regards,

    Jason Aw

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    Answered on August 05, 2015 at 03:12 AM

    Apologies for the confusion, the email was intended for Free users. You will keep your existing low prices as long as your subscription remains active. All existing subscriptions are grandfathered. The new prices will only apply to new subscriptions. 

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    Answered on August 05, 2015 at 02:32 PM

    We have been subscribers for over a year. If we decide to upgrade to a higher plan after August 15th are we paying the old price or the new price?

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    Answered on August 05, 2015 at 04:37 PM

    Usually we would move your post to a new thread, but seeing how this might be beneficial for the thread owner I am leaving it and will make my reply here. However if you have any further questions in regards to this, please open your own thread instead, by going here: http://www.jotform.com/contact/

    If you upgrade your plan, you are basically changing the subscription, so at that time the current pricing will be applied.

    So if you presume that you will need to upgrade in a recent period, I would suggest that you upgrade right away, instead of waiting for the price to change.

    Please do note that this applies also to changes from monthly to yearly, or bi-yearly plans (or in any other order).