I could not downgrade my account to free.

  • alinebar
    Asked on August 5, 2015 at 9:19 AM

    I've already tried twice, and the response is that my signature will be cancelled manually. However, nothing happens and my account keeps as premium.

  • BJoanna
    Replied on August 5, 2015 at 12:13 PM

    Sorry for inconvenience this may caused you.

    Inside of this guide you can find out how to cancel your PayPal subscription:

    http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription 

    Hope this will help. Let us know if you need further assistance.