What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some of recipients do not receive form submissions

    Asked by designexakt on August 05, 2015 at 10:11 AM

    Our form "Catering and Private Party Room" is not being delivered to all recipients. There are 6 people we have who should receive emails sent to Catering@ciccioswater.com and only two of them are receiving the submissions. I added one of their emails separately, pete@cicciorg.com, and sent two tests yesterday and he did not receive either. I had our IT guy look on the back end of our email, and he didn't see the messages in spam/junk or any where. Please advise. 

    Page URL:
    http://cicciorestaurantgroup.com/catering-private-parties.html

    Submissions receiving
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 05, 2015 at 01:23 PM

    I have inspected your form http://www.jotform.us/form/33004836731146 and I noticed that you have lot of conditional email Notifications. I was able to find mentioned email addresses inside of Notification 4. However you have set conditional Email Notification to send email Notification 4 to two other email addresses.

    I would suggest you to add mentioned email addresses inside of conditional logic for Notification 4.

    I set this thread to private considering that a lot of emails are shown inside of this thread.

    Hope this will help. Let us know if you need further assistance.