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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to downgrade my account

    Asked by LawConf on December 15, 2011 at 06:41 AM

    I am having difficulty downgrading my account. I do not know my plimus username or password and dont believe I ever created one. I would like to return to the free service. Please indicate how this can best be done.



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    JotForm Support

    Answered by liyam on December 15, 2011 at 07:04 AM

    Hello LawConf,

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    But you no longer need to do these.  I have canceled your subscription for you.  You will not get charged again.  Your account status will stay Premium until subscription period expires, which is on December 19, 2011. 

    Feel free to resubscribe to us anytime.  Or you can also take advantage of our year-end half price offer until December 31, 2011.

    If you have other questions or concerns, please do let us know.