What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I reaching my limit on SSL submissions?

    Asked by jbusby825 on August 05, 2015 at 12:27 PM

    I have 2 forms I have created and the urls I'm using inside my mobile app are:

    http://form.jotform.us/form/51420655301140

    http://form.jotform.us/form/51359204561149

    How am I reaching my limit on SSL submissions when I'm not using a secured form?

    Thanks!
    Jesse

    Submissions ssl submissions JotForm Mobile app
  • Profile Image

    Answered by Sammy on August 05, 2015 at 02:37 PM

    Hi Jesse,

    Had you tested the forms earlier using the secure option?

    I have reset you SSL count for this scenario, please let us know if you receive any more emails regarding the limit

  • Profile Image

    Answered by jbusby825 on August 18, 2015 at 02:09 PM

    Sammy:

    So it's still using the secure form and now I have exceeded it and it has disabled the account. I don't know why it's using SSL...

     

    thanks,

    Jesse

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 18, 2015 at 03:48 PM

    I have checked your account and it is overlimit. As free user you have a limit of 10 SSL submissions and there is currently 12 SSL submissions on your account. Also you have 124 submissions this month and free account has limit of 100 submissions per month. Because of that your forms are disabled.

    For free user submission counter is reset  first of each month.

    If you want to have more submissions you can upgrade you account. More about different type of accounts you can find on our Pricing page.

    Hope this will help. Let us know of you need further assistance.

  • Profile Image

    Answered by jbusby825 on August 19, 2015 at 11:03 AM

    @BJoanna I understand that I am overlimit on my SSL submissions. But, my question is, WHY am I overlimit. Read the notes above, but I do not use the secured form option so why is it using SSL submissions at all??? I need this figured out. As for me being over the 100 free submissions in a month, I get 170 free submissions...

    thanks,

    jesse

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 19, 2015 at 12:19 PM

    I have checked your account and I saw that you have upgraded your account to BRONZE. Your forms are active now and you will be able to receive submissions. 

    Regarding SSL submissions. 

    Did you maybe embed your forms to website? Maybe you embedded them as SSL forms and you did not re-embed them when you switched your form settings from SSL to non-SSL.

    Considering that you upgraded your account to Bronze you can now receive 1000 SSL  submissions per month.

    Feel free to contact us if you have any other questions.