What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I changed my form. It shows on my site where it has been changed. When I get my submissions I do not get all the information. Why?

    Asked by DHeald on December 15, 2011 at 09:03 AM
    Page URL:
    https://secure.jotform.com/form/2641039936&forceDisplay=1&prev

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    Answered by fxr on December 15, 2011 at 09:19 AM

    What do you mean by do not get all the information?

    Is there submissions that are not appearing? or is there fields missing on your submissions on JotForm? 

    or is it an issue with your email notiications?

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    Answered by DHeald on December 19, 2011 at 03:53 PM
    I have add a couple of more questions to our form and change the date from 2010 to 2011. The questions are there when they fill out the form but once it is submitted to us the information is the old form information that we receive.
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    Answered by fxr on December 19, 2011 at 04:16 PM

    Is this on your email notifications? 

    You may need to recreate the email notification with the new fields that you have added to the form.