What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SMTP account is not shown in sender email

    Asked by Quadica on August 05, 2015 at 01:30 PM

    I have setup a sender email address using our SMTP account details. However when I receive the test emails, the email headers say that it is being emailed by amazonses.com.

    How do I change this so that emails are being sent using our server?

    SMTP SMTP account Emails sender email
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    JotForm Support

    Answered by BJoanna on August 05, 2015 at 04:14 PM

    I checked your account and see that you have several forms. Can you please provide us ID of form that is causing this issue? 

    Also in the meantime you can check if you set properly SMTP settings inside of you notification. Please check this article:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    You can also use Mandrill to Send Emails From Your Own Email Address:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

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    Answered by Quadica on August 05, 2015 at 11:44 PM

    Seems to be working correctly now. Maybe a bit of time was needed for the changes to propagate.

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    JotForm Support

    Answered by Boris on August 06, 2015 at 01:03 AM

    Thank you for letting us know, we are glad to hear that the issue has been resolved. :)

    Please don't hesitate to contact us again if you need any other assistance with your forms, we will be happy to help.