What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blocked/Failing to get through Antivirus

    Asked by AcuityBrands on August 05, 2015 at 03:19 PM

    I work within Jotform and have recently been blocked from working to edit and create forms. My IT department has informed me that Trend Micro has determined that your site is "Dangerous-Verified to be fraudulent or known sources of threats". 

    Basically, your site is being blocked/failing to get through antivirus.

    through to get create forms JotForm create site
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 05, 2015 at 05:29 PM

    Yes, unfortunately we have sent a couple of messages with no response to Trend Micro.

    For now, simply add it to the exceptions in the interface.  I'll send another message in hope they'll get this resolved soon.

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    Chief Technology Officer

    Answered by eee on August 16, 2015 at 06:20 AM

    Hey @AcuityBrands,

    Problem is fixed,

    Kindest Regards,

    - Ertugrul.