What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgraded my Account

    Asked by SteveProtheroe on December 15, 2011 at 11:31 AM

    Hi, I've just upgraded my account to a premium account but this still shows as a free account in my account settings.


    Please confirm that the account has been upgraded.


    Also, we want to move the forms from our other account Leethompson2424 - can you do this for us


  • Profile Image

    Answered by AtacanC on December 15, 2011 at 11:40 AM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    Thanks for using JotForm.

  • Profile Image

    Answered by AtacanC on December 15, 2011 at 12:34 PM

    Unfortunately, for security reasons we can't move your forms from your other account. But you can easily clone them. Here's the guide:


    PS: I'll talk to my superiors and ask them if it's possible to move your forms from Leethompson2424 to SteveProtheroe. 

    Thanks for your understanding and cooperation.