Upgraded my Account

  • Profile Image
    SteveProtheroe
    Asked on December 15, 2011 at 11:31 AM

    Hi, I've just upgraded my account to a premium account but this still shows as a free account in my account settings.

     

    Please confirm that the account has been upgraded.

     

    Also, we want to move the forms from our other account Leethompson2424 - can you do this for us

    Thanks

  • Profile Image
    AtacanC
    Answered on December 15, 2011 at 11:40 AM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    Thanks for using JotForm.

  • Profile Image
    AtacanC
    Answered on December 15, 2011 at 12:34 PM

    Unfortunately, for security reasons we can't move your forms from your other account. But you can easily clone them. Here's the guide:

    http://www.jotform.com/help/28-How-to-Clone-a-Form-from-a-Web-Page

    PS: I'll talk to my superiors and ask them if it's possible to move your forms from Leethompson2424 to SteveProtheroe. 

    Thanks for your understanding and cooperation.