What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't access account/profile

    Asked by SMUJotForm on August 05, 2015 at 04:18 PM

    Hi JotForm,

    I can login to the front-end of my JotForm account, but when I try to access my SMUJotForm account link (under the person tab at the top) I am prompted to login again, but then told that my username is invalid (see attached). I've seen a number of these posts, but can't discern what I need to do.

    Can you help?

    Thanks,

    Vanessa

    Screenshot
    can't access can't JotForm thanks jotform account attached
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 05, 2015 at 06:18 PM

    There is no capital letters on your email account smujotform@gmail.com. You may enter your username which is "SMUJotForm" instead of entering the email address.

    If you have forgotten your password, simply click on Forgot password? link, the reset instruction will be send to smujotform@gmail.com.

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by SMUJotForm on August 05, 2015 at 06:48 PM

    Hi BDavid,

    Well, not sure what happened, but I clicked on the person icon and the account link and it opened my account right up! I was already in the account, so didn't re-login. Not sure what you all did, but THANKS!

    Best,

    Vanessa

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    JotForm Support

    Answered by Kiran on August 05, 2015 at 10:45 PM

    Great! It could be some caching issue. Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you!