Can't access account/profile

  • Profile Image
    Asked on August 05, 2015 at 04:18 PM

    Hi JotForm,

    I can login to the front-end of my JotForm account, but when I try to access my SMUJotForm account link (under the person tab at the top) I am prompted to login again, but then told that my username is invalid (see attached). I've seen a number of these posts, but can't discern what I need to do.

    Can you help?



  • Profile Image
    Answered on August 05, 2015 at 06:18 PM

    There is no capital letters on your email account You may enter your username which is "SMUJotForm" instead of entering the email address.

    If you have forgotten your password, simply click on Forgot password? link, the reset instruction will be send to

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image
    Answered on August 05, 2015 at 06:48 PM

    Hi BDavid,

    Well, not sure what happened, but I clicked on the person icon and the account link and it opened my account right up! I was already in the account, so didn't re-login. Not sure what you all did, but THANKS!



  • Profile Image
    Answered on August 05, 2015 at 10:45 PM

    Great! It could be some caching issue. Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you!