What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot see my purchase theme

    Asked by jwise73 on August 05, 2015 at 04:53 PM

    I purchased a theme a few days ago but cannot see it under my themes? Can you help?

    Thanks,

    Jerry Wise

    -------------------------------------------

     

    Hello Matchmaker Band,

    You sent a payment of $5.00 USD to Joshua Davis.


    It may take a few moments for this transaction to appear in your account.

    Merchant
    Joshua Davis
    Instructions to merchant
    You haven't entered any instructions.
       
    Description Unit price Qty Amount
    JotForm Theme : One with Nature
    Item# 549372ff700cc4de3b8b4567
    $5.00 USD 1 $5.00 USD
    Subtotal $5.00 USD
    Total $5.00 USD
    Payment $5.00 USD
       
     




    Issues with this transaction?
    You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

    Questions? Go to the Help Center at www.paypal.com/help.

    For assistance with matters regarding your PayPal account not identified above, please contact us toll free at 1-888-221-1161.

    purchase purchase theme cannot JotForm style size table
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 05, 2015 at 06:55 PM

    You should be able to see the purchased theme there ready to use when you click on Themes at the toolbar.