What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deleting files from jotform server after reciving emails

    Asked by semsemaonline on September 16, 2010 at 08:31 AM

    I created a free form with upload file field,

    i'm asking how to save my free space on jotform, by deleting the files which already recieved by e-mail

    can I manuly delete it? or it deleted outomaticly?

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    JotForm Founder

    Answered by aytekin on September 16, 2010 at 09:29 AM

    Yes, you can manually delete them. When you delete a submission uploaded files for that submission are also deleted.

    To delete a submissions, click on your form on My Forms page, click on "Submissions" button at the top. Then scroll to the bottom of the Submissions page and click on "X" (Delete) icon for a submission.

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    Answered by tourkick on July 20, 2011 at 05:22 PM

    Is there any way to delete the attached files without deleting the entire submission?

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    JotForm Support

    Answered by NeilVicente on July 20, 2011 at 06:10 PM

    @tourkick

    The easiest and fastest way to delete the files is to remove the upload field from the form itself.

     

    The data associated to the upload field (aka the uploaded files) will be deleted as well once this field is removed. You can then insert a new upload field to start anew.


    Neil

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    JotForm Founder

    Answered by aytekin on July 21, 2011 at 05:25 AM

    Unfortunately no, what Neil suggests will not work. We do not delete the images when an upload field is deleted. This is intentional since accidentally deleting fields happens a lot.

    The answer to your question is no, it is not possible to delete uploaded files without deleting the submissions.

    You should probably download a copy of your submissions in Excel or CSV format and then delete all submissions. You can do that from My Forms page. Right click on the form and then select "Clear All Submissions" option.

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    Answered by jaybhudia1 on April 02, 2017 at 09:49 AM

    Are you not able to delete after submitted? or have them saved somewhere else like Googledrive
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    JotForm Support

    Answered by Jim_R on April 02, 2017 at 11:24 AM

    @jaybhudia1 - To give way to the OP, I moved your post to a separate thread https://www.jotform.com/answers/1109197

    We'll have it addressed there shortly.